Terms & Conditions
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Effective Date: 15 June 2026 Last updated: 15 June 2026
Pascheal's Limited ("Pascheal's," "we," "our," or "us") operates this website to sell groceries online. By using our website or purchasing from us, you agree to these Terms & Conditions.
Account Registration
To place orders, you may need to create an account.
You are responsible for keeping your account details and password secure.
You must provide accurate and complete information.
Placing Orders
Orders are subject to acceptance by Pascheal's.
We reserve the right to refuse or cancel any order for any reason (e.g., stock unavailability, pricing errors).
Once your order is confirmed, you will receive an email confirmation.
Payment
Payments are processed securely via Stripe.
By providing payment information, you authorize us to charge the agreed amount for your order.
All prices include VAT unless otherwise stated.
Delivery
Delivery times are estimates and may vary. For full details, see our Delivery Policy.
Click & Collect — Same Day
For items purchased via Click & Collect, the following rules apply:
Please bring your order confirmation (digital or printed) when collecting.
Collection only — no postal delivery is available.
Orders must be collected during our opening hours.
Orders must be collected at least 2 hours before closing time.
If an order is not collected at least 2 hours before closing, the item may be returned to stock and resold.
A £5 deposit is included in the price. This deposit is non-refundable if the order is not collected. It secures the item for same-day collection only and is proportionate to the item price.
Customers may be asked to provide proof of purchase or identification when collecting.
It is the customer's responsibility to collect their order in line with these terms.
In the event of unexpected store closure or other unforeseen circumstances, we will contact customers to arrange a refund, including the deposit where applicable.
By placing a Click & Collect order, you agree to these terms. Your statutory rights under UK consumer law are not affected.
Returns & Refunds
You may request a refund for faulty, damaged, or incorrect items. For full details, see our Returns & Refunds Policy.
Pricing & Availability
We aim to ensure product prices and availability are accurate, but errors may occur.
If a product price is listed incorrectly, we will notify you and give the option to cancel or proceed with the corrected price.
Limitation of Liability
To the maximum extent permitted by law, Pascheal's is not liable for:
Indirect, incidental, or consequential losses.
Losses caused by delays or interruptions in delivery.
Our liability for faulty products is limited to replacement, repair, or refund as stated in our Returns & Refunds Policy.
Intellectual Property
All website content, including text, images, logos, and designs, is the property of Pascheal's or its licensors.
You may not use, copy, or distribute content without our permission.
Privacy & Cookies
Our Privacy Policy and Cookie Policy explain how we collect and use your data.
By using our site, you consent to the collection and use of data as described.
Pascheal's Rewards (the Loyalty Programme)
The following terms govern your participation in Pascheal's Rewards ("the Programme"). Participation in the Programme is also subject to all other sections of these Terms & Conditions, our Privacy Policy, and our Cookie Policy.
In these Terms, Pearls refers to the Programme's loyalty points and an Alabaster refers to a loyalty voucher. These are the names used throughout Pascheal's Rewards and across all customer communications.
Eligibility
To join the Programme you must:
Be at least 18 years old.
Be a resident of the United Kingdom.
Provide accurate and complete information at signup.
Have a valid email address.
Create a Pearl Card account at pascheals.com/join.
Only one Programme account is permitted per person. Duplicate accounts may be merged or terminated at our discretion.
Standard (non-loyalty) accounts are also available. Standard accounts are not eligible to earn Pearls, Alabasters, or any other Programme benefits.
How to join
Sign up at pascheals.com/join and select "Loyalty member." You will need to provide your name, email address, phone number, date of birth, and agreement to these Terms and our Privacy Policy.
You will receive a digital Pearl Card via email once you have verified your email address. Your Pearl Card can be added to Apple Wallet or Google Wallet.
Earning Pearls
You earn 1 Pearl for every £1 spent (rounded down to the nearest £1) on qualifying purchases, online at pascheals.com and in store when your Pearl Card is scanned at the till.
Pearls are not earned on:
Gift card purchases.
Purchases using Alabasters or Birthday Alabasters (only the net amount you pay earns Pearls).
Refunded transactions (Pearls earned on refunded items will be reversed).
Purchases made before joining the Programme.
In-store purchases made without scanning your Pearl Card.
Pearls are normally credited within 24 hours. If you believe Pearls are missing, contact us within 30 days with proof of purchase.
Welcome bonus: New members receive a one-time bonus of 50 Pearls on email verification.
Birthday double Pearls: During your birthday week (7 days before and 7 days after your birthday), you earn 2 Pearls per £1 spent automatically on all qualifying purchases.
Alabasters
When your Pearls balance reaches 500, an Alabaster is automatically issued to your Pearl Card and is immediately available to use. You will be notified by email when your Alabaster is ready.
Each Alabaster is:
A £5 reward.
Valid for 90 days from the date of issue.
Single-use only, with a minimum spend of £10.
Redeemable online at pascheals.com or in store at Pascheal's.
Non-transferable and not exchangeable for cash.
Not combinable with other Alabasters, vouchers, or promotions unless otherwise stated.
Using your Alabaster:
In store: present your Pearl Card or Alabaster at the till before payment. Staff will scan the barcode to apply your reward.
Online: enter your Alabaster code at checkout.
500 Pearls are deducted from your balance when your Alabaster is redeemed, not when it is issued. Once redeemed, Alabasters cannot be reissued. Unused Alabaster value is not refunded.
If your Alabaster is not used within 90 days, it will expire automatically and can no longer be redeemed. Expired Alabasters are not replaced and the underlying Pearls are not refunded.
Birthday Alabaster: Seven days before your birthday each year, a £3 Birthday Alabaster is automatically issued to your Pearl Card. Valid for 30 days from issue, minimum spend £10, single-use, and subject to the same usage rules as standard Alabasters.
Pearls expiry
Pearls expire after 24 consecutive months of no qualifying activity (purchase or redemption). You will be notified by email when your Pearls are due to expire. Expired Pearls cannot be reinstated.
Your digital Pearl Card
Your Pearl Card is stored in Apple Wallet or Google Wallet. If you lose access, log into your account at pascheals.com or contact us at info@pascheals.com to have your Pearl Card link resent. We are not responsible for Pearls or Alabasters used on a lost or stolen device before you notify us.
Programme suspension and termination
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We may suspend or terminate your Programme account if you have provided false information, abused the Programme, breached these Terms, had no qualifying activity for 24 months, or if we are required to do so by law. On termination, all unredeemed Pearls and unused Alabasters are forfeited.
You may close your Programme account at any time by contacting info@pascheals.com. On closure, all balances and Alabasters are forfeited.
Programme changes
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We reserve the right to change the earn rate, Alabaster values, thresholds, expiry rules, or any other aspect of the Programme. Where reasonably possible, we will give at least 30 days' notice of material changes by email and on our website. We may act with shorter notice for legal, regulatory, or fraud-prevention reasons.
If the Programme is terminated entirely, you will have 90 days to use any active Alabasters before all balances expire.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We may update these Terms & Conditions from time to time.
Updated terms will be posted on the website with a new Effective Date.
Contact Us
Pascheal's
17 Upton Lane
London
E7 9PA
United Kingdom
Email: info@pascheals.com