Privacy Policy

 

 

Effective Date: 15 September 2025

Pascheal’s Limited ("Pascheal’s," "we," "our," or "us"), located at:

 

Pascheal’s
17 Upton Lane
London
E7 9PA
United Kingdom

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is committed to protecting your privacy and being transparent about how we collect and use your data.

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Scope

Our online grocery store welcomes users of all ages. While we do not specifically target children, our services are not directed toward users under the age of 16 without parental guidance. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can remove it.

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What We Collect

 

We may collect the following personal data:

• Personal details such as your name and email address

• Payment information (processed securely through our payment partner, Stripe)

• Technical and usage data, such as cookies and analytics information

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How We Collect Your Data

 

We collect your information in the following ways:

• Directly from you when you create an account, place an order, or contact us

• Automatically through cookies and analytics when you use our website

• Through trusted service providers who support our operations (e.g., payments, hosting, email communications)

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Why We Use Your Data

 

We use your information to:

• Create and manage your account

• Process and fulfill your orders

• Communicate with you about your purchases, updates, or promotions

• Send you newsletters and marketing (if you’ve opted in)

• Improve our website and services

• Meet legal and regulatory obligations

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Lawful Basis for Processing

 

We process your personal data under the following lawful bases, as defined by UK GDPR:

• Contract – to provide our services and process your orders

• Consent – for newsletters, marketing communications, and optional services

• Legal obligation – to comply with tax, accounting, and regulatory requirements

• Legitimate interests – to improve our services, maintain website security, and enhance the customer experience

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Who We Share It With

 

We only share your personal information with trusted third parties when necessary, including:

• Stripe – to securely process payments

• Our website and analytics provider – to host our website and understand usage patterns

• Our email service provider – to send you newsletters and updates (if you subscribe)

• Legal or regulatory authorities, where required by law

We never sell your personal data to third parties.

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How Long We Keep Your Data

 

We retain your data only as long as necessary:

• Account information – until you request deletion, or up to 5 years after last use

• Payment and transaction records – for 7 years, to comply with UK financial regulations

• Analytics and cookies data – for no more than 18 months

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Cookies & Analytics

 

Our website uses cookies and similar technologies to help it function properly, improve your experience, and analyze performance. You can manage or disable cookies through your browser settings.

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Your Rights (UK GDPR)

 

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data

• Restrict or object to how your data is processed

• Request a copy of your data in a portable format

• Withdraw consent to marketing communications at any time

To exercise these rights, contact us at info@pascheals.com.

If you are unhappy with how we handle your data, you may also lodge a complaint with the UK Information Commissioner’s Office (ICO). For more information, visit ico.org.uk.

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Data Security

 

We use appropriate technical and organizational measures to keep your personal data secure. While we take strong precautions, no system can guarantee absolute security.

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International Transfers

 

If your data is transferred outside the UK, we ensure that adequate safeguards are in place in compliance with UK GDPR.

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Marketing Emails

 

If you subscribe to our updates or promotions, we will use your email address to contact you. You can unsubscribe at any time by clicking the link in our emails or emailing us at info@pascheals.com.

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Updates to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted here with a new Effective Date.

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Contact Us

 

If you have any questions about this Privacy Policy, please contact us:

Pascheal’s
17 Upton Lane
London
E7 9PA
United Kingdom

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Email: info@pascheals.com

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